Pay with iyzico - Frequently Asked Questions

Is iyzico membership fee-based?
No, it’s completely free. You can sign up instantly via the iyzico mobile app or by clicking here.

What is Pay with iyzico?
Pay with iyzico is the easiest way to pay. It allows you to make payments quickly and securely, whether using your balance, bank card or bank transfer/EFT method.

What is an iyzico balance?
An iyzico balance is the amount that allows you to shop without needing a credit card. You can add money to your iyzico account via our mobile app, spend it as you wish, and withdraw the balance to your bank account if you want.

How do I add money to my iyzico account?
After clicking on the ‘Add Money’ option in the iyzico mobile app, you will see the ‘Add Money with Card’ and ‘Add Money with EFT/Bank Transfer’ options. If you want to add money to your account with your card, click on the ‘Add Money with Card’ button and enter the amount you want to add. You can then select one of your registered cards to continue the process or add a new card to complete the top-up. All transactions made with your card are reflected in your balance instantly, 24/7.

If you wish to continue with the ‘Top Up with EFT/Bank Transfer’ option, you can select your bank account and enter the amount you wish to top up. Balance top-ups made via EFT/Wire Transfer are reflected in your balance instantly.

When will the money I top up to my iyzico account be reflected in my balance?
Money top-ups made to your iyzico balance via your card or EFT/Wire Transfer are reflected in your balance instantly.

How do I spend the balance in my iyzico account?
You can currently use the balance in your iyzico account on tens of thousands of websites. However, very soon, you will be able to use it on all websites that utilise the iyzico payment infrastructure.

How do I withdraw money from my iyzico balance?
You can enter the amount you wish to withdraw by clicking on the ‘Withdraw Money’ option in the iyzico mobile app. You can then complete the withdrawal process by entering the IBAN to which you wish to send the money. The amount you withdraw will be reflected in your bank account on the next working day.

Where can I track my refunds?
You can track your refunds by downloading the iyzico mobile app. If you have any questions, you can access 24/7 live support.

When will my refund appear in my account?
Your refund will be transferred to your account as soon as your refund request is approved.

Is there a fee for loading money into my iyzico account?
No, all transactions you make in your iyzico account are free of charge.

Is there a fee for withdrawing money from my iyzico account?
No, all transactions you make in your iyzico account are free of charge.